All items sold by 1Zpresso in new condition, we will make exceptions in accordance with our guarantee.
Please request a return within 7 days of confirmed delivery, while receiving a defective/damaged item or the wrong item was received, you might apply for the full refund. On the contrary, the partial refund for other reasons(deduct the shipping fee and expenses).
If the return is approved, we provide you with a shipping label to return the item. Once we receive the item, will refund to the original form of payment within 5 working days.
Except in cases where you and we have come to an agreement, an item cannot be returned because it has been used. If you are not in good standing with 1Zpresso or we cannot track the order history, a return request may be denied.
To avoid excessive returns, we advise you carefully review the product description, item photos before adding to the cart. Alternately, email us if you have any questions, we are always happy in helping.
Click HERE to learn more the International Customs & Duty Charges