• Frequently Asked Questions

    Frequently Asked Questions

    Q1: Is it necessary to tamp the coffee grinds in the Y3 Portable Coffee Maker?
    A: The tamping process is not necessary when brewing with the stainless steel version, although doing so will likely not damage it; however, it is important to not tamp the coffee for the plastic version, or you risk damaging the unit. Also, please ensure that the mesh filter is facing the right way up. The word “top” should be facing upwards when placed inside the basket.

    Q2: What is the recommended grinder setting on the 1Zpresso manual coffee grinders for Y3 Portable Coffee Maker?
    A: The recommended grinder setting for the plastic version is about as fine as salt. If you find it difficult to press the plunger, please use a coarser setting or stop pressing for 10 seconds to reduce pressure. It is not recommended to use blade-based grinders for the Y3, as the lack of grind consistency will cause pressure and extraction issues.

    Q3: How hot should the brewing water be when brewing with the Y3? What is the recommended ratio of coffee to water?
    A: The recommended water temperature is around 90-95℃. Place around 100-110ml of water into the brewer to get around 45ml of espresso. The ratio of ground coffee (in) to espresso (out) is around 1:3.

    Q4: How many times should I pump the plunger when brewing with Y3?
    A: Ideal pressure is reached when a hissing sound is heard, which is usually after 15-18 pumps on the plunger. Alternatively, wait for 5 seconds, and pump about 30 times to get 50-60ml of espresso.

    Q5: What coffee capsules are supported by the Y3 Portable Coffeemaker?
    A: All coffee capsules from the ranges of NESCAFÉ® Dolce Gusto®, Keurig® K-Cup® Pods, and Caffitaly® are supported. The K-FEE® pods are compatible with the Y3 with the use of the special capsule holder (can be purchased additionally).

    Q6: Is there anything that I should pay attention to when using coffee capsules in the Y3?
    A: There are three things to be aware of:
    1. Confirm the correct capsule holder is in place for the coffee capsule you wish to use.
    2. Make sure 5 holes has been pierced on the capsule membrane before placing it in the holder.
    3. The capsule should be pressed firmly when placing it into the capsule holder, so that the upper chamber is able to screw properly on to the lower chamber.

    Q7: How do you release the pressure inside the Y3 after brewing? How do you clean it?
    A: After making the espresso, do not unscrew the upper basket filter cover too quickly. Slowly unscrew the cover to release the pressure into the cup. If the cover is opened too quickly, the impact of the pressure may cause the sealing ring on the plunger to move out of position. After releasing the pressure, the coffee maker can be disassembled for a thorough cleaning.

    Q8: Why does the plunger become more difficult to pump after frequent use?
    A: If you’re finding it difficult to pump the plunger, it can be lubricated with olive oil. Under normal conditions, the plunger should be lubricated every 40-50 times of use. Please refer to the demonstration video for instruction on how to do this.

    Q9: Why am I getting water out instead of espresso?
    A: It is recommended to check the following three things:
    1. Please ensure that the water chamber is screwed tightly to the filter basket. Furthermore, do not screw the upper water chamber cover too tightly.
    2. Please ensure that the rubber sealing ring on the plunger is correctly in position.
    3. Make sure the rubber sealing ring on the water chamber is correctly in position and not damaged.
    If the above steps do not work, please contact customer support.